Oracle EBS Suite blank Login page - Post Exadata migration

    Nov 7, 2017 9:35:00 AM by Syed Jaffar Hussain

    As part of EBS database migration on Exadata, we recently deployed a brand new Exadata X5-2L (eighth rack), and migrated an Oracle EBS Database from the typical storage/server technologies.

    Below are the environment details:

    EBS Suite 12.1.3 (running on two application servers with hardware LOAD BALANCER)
    Database : 11.2.0.4, RAC database with 2 instance

    After the database migration, buildxml and autoconfig procedures went well on both application and database tiers. However, when the EBS login page is launched, it came out as just blank page, plus, apps passwords were unable to change through the typical procedure. We wonder what went wrong, as none of the procedure gave any significant failure indications, all went fine and we could see the successful completion messages.

    After a quick initial investigation, we found that there is an issue with the GUEST user, and also found that the profile was not loaded when the autoconfig was ran on the application server. In the autoconfig log file, we could see the process was failed to update the password (ORACLE). We then tried all workaround, the recommended on Oracle support and other websites. Unfortunately, none of the workarounds helped us.

    After almost spending a whole day, investigating and analyzing the root cause, we looked at the DB components and their status through dba_registry. We found the JSserver Java Virtual Machine component INVALID. I then realized the issue happened during the Exadata software deployment. There was an error during the DB software installation while applying the patch due to conflict between the patches. Due to which the catbundle didn't executed.

    Without wasting a single second, we ran the @catbundle command and followed by ultrp.sql.

    Guess what, all issues disappeared. We run the autoconfig on the application servers. After which we could change the app user password and we could see the Login page too.

    It was quite a nice experience.

    This really 

    Tags: Oracle Exadata

    Syed Jaffar Hussain

    Written by Syed Jaffar Hussain

    An Oracle Database Expert for over 15 years from his 20 years of Information Technology (IT) career. Over the past 15 years of Oracle journey, he involved with several local and large scaled international banks where he implemented and managed highly complex cluster and non-cluster environments with over 100’s of business critical databases. Recognizing his efforts and contribution towards the Oracle community, Oracle awarded him the prestigious ‘Best DBA of the year, 2011’ and Oracle ACE Director status. He also acquired industry best Oracle credentials, Oracle Certified Master (OCM), Oracle RAC Expert, OCP DBA 8i,9i,10g & 11g in addition to ITIL Expertise. Syed is an active Oracle speaker, regularly presents technical sessions and webinars on various Oracle database technologies at many Oracle events. You can visit his technical blog, http://jaffardba.blogspot.com where he discuss and writes the workaround/solution about the issues confronted from his day-to-day activities. Apart from being the part of the core Technical Review committee member for a few Oracle technology oriented books, he also co-authored an Oracle 11g R1/R2 Real Application Cluster Essentials and Oracle Expert RAC books. His blog can be found at http://jaffardba.blogspot.com/